Any consumer/employee who has concerns about the safety or quality of care provided by Washtenaw County Community Mental Health may report these concerns to the Joint Commission.
How do you file a concern?
What information do you need to include?
- The name and address of the organization.
- Tell The Joint Commission about your concern in one or two pages.
- Give your name, address or e-mail address if you would like follow-up information sent to you.
What happens to your incident?
- The Joint Commission checks for other patient safety events about the organization.
- The Joint Commission may write to the organization about your concern.
- Sometimes, The Joint Commission visits the organization to see if there is a problem in meeting the requirements that deal with your concern.
- The Joint Commission will not share your name with the organization unless you say it is OK
What can you do about concerns that The Joint Commission cannot help with?
- You may want to talk to the organization about your concern.
- Your state’s department of health may be able to help.