Communications Operator (911)
STATUS: Regular, Full Time
SALARY RANGE: $52,774.28 - $64,957.36 ($71,220.18 including longevity pay)
TITLE: COMMUNICATIONS OPERATOR
LOCATION: Washtenaw Metro Dispatch
UNION AFFILIATION: P.O.A.M. (Law Enforcement)
Under the supervision of a higher classified employee, is responsible for receiving police calls, dispatching cars and personnel, maintaining required records, maintaining and updating department computer systems. This position is a seven-day-per-week, 24-hour-per-day operation. Work schedules will include nights, weekends, holidays and unanticipated overtime.
EXAMPLES OF DUTIES
Responsible for in-coming emergency (911) and non-emergency calls via phone, radio, and emergency hook-ups from Sheriff’s road patrols, city and State Police, fire departments, ambulance service and the public, which requires sitting for prolonged periods of time.
Eyesight corrected to 20/20 and hearing in both ears not less than 40db, listening and talking by telephone, using finger and wrist dexterity in the operation of a computer terminal, viewing a computer screen and handwriting notations.
Enters and retrieves various information in the LEIN and AEGIS computer systems.
Upon receipt of calls, makes the decision as to what police or fire units are to be notified and verbally provides pre-arrival emergency medical care/dispatching instructions, at times, during life-threatening situations.
Prepares and maintains required records and reports on all calls received as to nature, time, car number, personnel assigned, location of request and by whom made.
Performs a variety of related duties as required.
Skill, knowledge and abilities in:
Ability to spell accurately.
Ability to operate computer keyboard.
Ability to exercise good judgment.
Copy accurately and speak clearly and concisely.
Ability to remain calm during stressful situations.
Knowledge of the geography of Washtenaw County preferred.
The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a VDT screen and hearing and speech sufficient to communicate in person or over the telephone.
Position requires reaching, sitting, talking, hearing, and seeing.
These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Possession of a high school diploma or GED. Applicant must be eighteen (18) years of age or older.
Must successfully complete the testing and assessment process that will include an Information Session, data entry test (CritiCall), oral board interviews, background investigation, medical exam, and psychological exam.
CONTROL NUMBER: 1811-50-5606-0008
AN EQUAL OPPORTUNITY EMPLOYER