Homeless Management Information System (HMIS) Duplicate Client Record Process
All duplicate client records should be compiled on the spreadsheet (XLS) and submitted by the agency administrator to the HMIS System Administrator every Friday.
Agency end-users should submit all duplicate client records to their respective agency administrator throughout the week.
Neither end-users nor agency administrators should submit individual duplicate records to the HMIS System Administrator.
Resetting User ServicePoint Passwords
Navigate to the “Admin tab”
Select the “User Admin” icon
Search for the user by first and last name or username
Select the edit pencil or the blue hyperlink username
Select the “generate password” button
Record computer-generated password or create a custom password
Hit the "Reset" button next to Consecutive Bad Logins