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1. How does CSHCS help?

The CSHCS program works with families to provide the best possible care. CSHCS may be able to help with:

• Paying specialty medical bills, including medications and equipment related to qualifying conditions
• Identifying and locating specialty services
• Coordinating services and managing care
• Assisting with transportation needs for medical care
• Covering co-pays and deductibles from private insurance, or helping maintain private insurance
• Providing reimbursement for travel and lodging for medical care

2. Who can join CSHCS?

Eligibility is determined by a qualifying medical condition (PDF) and residency, citizenship and age. CSHCS is open to:

• Michigan residents
• Migrant farmworker families
• U.S. citizens and some permanent residents
• Individuals under age 21 or those over 21 who have certain blood clotting disorders or Cystic Fibrosis

3. Who do I contact?

Our local Washtenaw County Health Department CSHCS team is here to help.

For medical questions, case management and coverage questions, contact our nurses:

• Last names starting with A through J: Colleen Warner, RN
• Last names starting with K through Z: Muhammad Saifudin, RN

Travel, Renewals, Billing, Income, Contact Information or Insurance Coverage Information

For help with travel, renewals, billing, adding providers or changes in your income, contact information or insurance coverage, please contact Lisa Stoll.

Please contact CSHCS before the dates of your travel. Mileage is reimbursed at the Medicaid rate. Contact Washtenaw County Health Department CSHCS representative Lisa Stoll.

Service Provider or Community Partner Information

If you are a service provider or community partner, please contact CSHCS supervisor, Christina Katka.

4. What should I do if I have a grievance or complaint about CSHCS?

If you have complaints or concerns with your CSHCS health care or your local CSHCS provider, you may contact the Michigan Department of Health and Human Services. 

Call the CSHCS Family Phone Line: 1-800-359-3722, email us or write to:

• Michigan Department of Health and Human Services
  Administrative, Tribunal and Appeals Division
  P.O. Box 30763
  Lansing MI 48909-7695
  Phone: 1-877-833-0870

5. Travel and Lodging

Please contact CSHCS before the dates of your travel. Mileage is reimbursed at the Medicaid rate. Contact Washtenaw County Health Department CSHCS representative Lisa Stoll at 734-544-9700 or [email protected].